Provided you receive Ohio food stamps, then it’s only with your Ohio EBT card or Ohio Direction Card that you can use to access your SNAP benefits at approved retailers. So, that is why you need to report immediately your card is lost or stolen, in order to receive a replacement EBT card.
Right in this page, you will learn the steps to replace lost Ohio EBT card if lost or stolen. It is very important to request a new card right away to prevent potential food stamp fraud. This is because someone in position of your Ohio food stamp card may be able to purchase food items using your SNAP benefits.
How To Report & Replace Lost Ohio EBT Card
Follow the detailed instruction step by step process to request a new Ohio EBT card.
1. If your card has been lost or stolen, or the magnetic stripe on the back of the card has been damaged rush and report to the EBT help desk by calling 866-386-3071 or visit the Ohio Department of Job and Family Services to report in the food stamp office. Also, you can as well request a replacement Ohio Direction Card online.
2. Once you have made your report, the food stamp office will deactivate the card so that the system does not have multiple active cards for the same account.
3. A replacement card will be drawn from the food stamp office inventory. Then, all your information including your pin will now be added to the EBT card’s magnetic stripe. After that, information about the card itself (e.g., card number) and the PIN will now be added to the system’s database and linked to your SNAP account.
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4. As soon as the card is set up, your new EBT card will be delivered to you via mail. Once you receive the replacement card, the next thing to do is to call the help desk to activate the card, so you can be able to access your benefits.
NOTE: In most cases, you should receive your new Ohio Direction Card within two business days following your notice to the State agency. However, the State may request a waiver from the Department to allow a longer replacement time. You may walk down to the office to get your new EBT card if you need it sooner. Or you call them to know if it’s available so you can come and pick it.
